Reviews you earn. Problems you catch first.
A review engine that checks in before it asks, and steps in before an unhappy customer posts. Running today for a national retailer.
The review engine
It starts the moment a sale or job wraps up. Customer care first, review ask second, and only when it’s deserved.
The sale completes
Your system tells Path AI the moment a job closes, and the clock starts. The first touch waits until the product has actually been lived with, not the day the invoice clears.
A real check-in
“How’s everything working out?” From a named persona, through your real mailbox, referencing the actual purchase. It reads like customer care because it is.
Happy? Ask for the review
Happy customers get gratitude and the right review link for the right location. Quiet ones get a gentle text nudge on a local line.
Unhappy? Step in
No review ask at all. Concerns route privately to you so you can make it right. Negative experiences become service saves instead of public one-star reviews.
Every ask, visible and reviewable.
Check-in drafts wait with the order context attached: right timing, right location, right salesperson’s name. Approve one by one or in bulk, with every send attributed.
Duplicate orders get deduped, and no customer is ever asked twice. The small correctness details are what make it safe to run unattended.
- No review ask for unhappy customers, ever
- Right link, right location, every time
- One ask per customer, deduped
- Every step reviewable before it happens
Turn happy customers into five stars.
Book a demo. We’ll walk the exact flow your customers would experience.